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I made the purchase expecting my 45,600 cosmic points and have yet to receive them. It's been almost a week now and I have contacted support already, after being billed immediately after purchasing, and discovering that my points hadn't been distributed.

Signature Plan purchase, Cosmic Points MISSING

Let me first add that I'm not sure if my question is better asked here or in the technical support section.

 

I recently purchased 12 months of signature plan, after reading the Cosmic Rewards listed here: 

http://www.wildstar-online.com/uk/news/2015-08-19-level-up-with-cosmic-rewards/

Signature Plan

 

Total Points (including Bonus)

 

12-month Signature Plan

 

45600 Cosmic Points

 

I made the purchase expecting my 45,600 cosmic points and have yet to receive them. It's been almost a week now and I have contacted support already, after being billed immediately after purchasing, and discovering that my points hadn't been distributed.

 

I don't really care for the 12 months of game time. It's awfully long time to be playing any game without missing a beat, In today's world of gaming I don't think anyone really plans to stick around for that long. I wanted the cosmic points as it looked to be the best way to get a large amount for unlocking the cosmic rewards I wanted.

 

This is the response I received from my support ticket:

 

Hello there,

First of all, we would like to apologize for the inconvenience this issue has caused you.

Please be informed that the Development Team is doing its best to stay on top of reported issues that have arisen since F2P launch. The issue you reported is one that has been addressed and should now be resolved. Please be sure to review the Game Updates section of the forums regularly as any bug fixes or new content will be posted there.

Game Updates:

https://forums.wildstar-online.com/forums/index.php?/forum/99-game-updates/

Please try again and let us know if the issue persists.

Take care,

<Name removed>

 

This didn't answer anything, if anything it alarmed me more. The issue was known. It's been resolved. Here I am still missing my cosmic reward points. Linked to a forum and not a specific thread.. I'd complain about poor customer service, but this isn't the forum to do that in, and I don't want my thread to be overshadowed with QQ rather than an actual solution.

 

Questions:

1. Has this happened to anyone else and what was the fix?

2. Is there actually a better way to earn a lot of cosmic points and potentially other rewards (fortune coins?)

3. What is the rate on fortune coins to cosmic rewards, if anyone happens to know.

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